A. Account and Business Information
– Company or business name
– Contact person name
– Email address
– Phone number
– Billing and invoicing details (billing address, tax information)
– Account credentials and profile information

B. WhatsApp Business Data and Messaging Data
– WhatsApp phone numbers and identifiers
– Message content, message metadata (timestamps, delivery status)
– Chatbot flow data, templates, and message templates approved by WhatsApp/Meta
– Contact lists, customer data, and other data you upload to the Platform

C. Technical & Usage Data
– IP address
– Device and browser type and version
– Operating system
– Login timestamps and session data
– Usage metrics (features used, frequency, logs for diagnostics)

D. Payment & Billing Data
– Transaction amounts and timestamps
– Payment processor records (we do not store full card or bank details; payment gateways handle sensitive payment data)

E. Cookies and Tracking Technologies
– Cookies, local storage, web beacons and similar technologies used to support the website functionality and analytics

F. Other Information
– Any information you provide in support requests, feedback, or messages to our support team

2. How We Use Your Information
We use the data we collect for the following purposes:
– To provide, operate, and maintain the Platform and its features (including message delivery, chatbots, and integrations)
– To process payments, billing, and related administrative functions
– To personalize and improve the Platform, measure performance, and run analytics
– To provide customer support, troubleshoot issues, and send important notifications
– To comply with legal obligations and enforce our Terms of Service
– To detect, prevent and address technical issues or fraudulent activity

3. Legal Basis for Processing (for users in the EU/EEA)
If you are in the EU/EEA, our lawful bases for processing your personal data include:
– Performance of a contract (to provide the Service requested by you)
– Legitimate interests (to operate, improve, protect, and secure the Platform)
– Legal obligations (to comply with laws and regulatory requirements)
– Consent (where you have provided explicit consent, e.g., marketing communications)

4. Sharing Your Information
We may share your information with:
A. Service Providers and Sub-processors
– AiSensy (WhatsApp/META API partner) to enable WhatsApp API services
– Payment processors (e.g., Razorpay, Stripe) for payment handling
– Cloud hosting and infrastructure providers
– CRM, analytics, and integration partners that you enable

B. Affiliates and Business Partners
– Adamya Technolabs / Adamya Innovations group entities and partners involved in providing the Service

C. Compliance and Legal
– Law enforcement, regulators, or other third parties if required by law or to protect our rights, property, or safety

D. Business Transfers
– In connection with any merger, acquisition, asset sale, or similar transaction, provided confidentiality is maintained

We do not sell your personal information to third parties for their direct marketing purposes.

5. Third-Party Integrations and Links
Our Platform may integrate or interoperate with third-party services (CRM systems, eCommerce platforms, payment gateways, analytics providers). Those third parties have their own privacy policies and controls. We are not responsible for the privacy practices of third-party services. Links to third-party websites are provided for convenience and are not covered by this Privacy Policy.

6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
– Essential site functions (session management, login)
– Performance and analytics (to understand usage and improve the Platform)
– Functional preferences (language, display preferences)

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

7. Data Retention
We retain personal data as necessary to fulfill the purposes outlined in this policy, including:
– While your account is active
– For legal compliance and tax/billing reasons (as required by applicable law)
– For legitimate business purposes such as fraud prevention and enforcing our agreements

If you request account deletion, we will delete or anonymize your personal data unless we are required to retain it for legal or legitimate business purposes. Retention periods may vary by data type.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, loss, or destruction. Measures include:
– Access controls and encryption for data in transit and at rest (where appropriate)
– Regular security assessments and updates
– Limited access to personal data by authorized personnel only

While we strive to protect your data, no security measure is perfect or impenetrable.

9. Cross-Border Data Transfers
Your data may be transferred to, stored, and processed in countries other than your own, including India and countries where our service providers operate. When transfers occur, we take steps to ensure adequate protections are in place (e.g., contractual safeguards) in accordance with applicable law.

10. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
– Access: Request a copy of personal data we hold about you
– Correction: Request rectification of inaccurate or incomplete data
– Deletion: Request deletion of your personal data (subject to legal exceptions)
– Portability: Request a portable copy of your data in a common format
– Restrict processing: Request restriction of certain processing activities
– Object: Object to certain processing activities, including direct marketing
– Withdraw consent: Where processing is based on consent, you may withdraw consent at any time

To exercise these rights, contact us at communications@viralbot.in. We may require verification to process requests.

11. Children’s Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete the information.

12. Data Breach Notification
If a data breach occurs that is likely to result in a risk to the rights and freedoms of individuals, we will notify affected users and relevant authorities in accordance with applicable law.

13. Marketing Communications
We may send you emails or messages related to product updates, promotions, and service announcements. You may opt-out of promotional communications by following the unsubscribe instructions in those messages or by contacting communications@viralbot.in.

14. Retention of WhatsApp Content & Messaging Data
Message content, templates, and metadata may be retained to support delivery, troubleshooting, compliance, or to meet legal retention requirements. You are responsible for obtaining and maintaining consent from your end users before sending messages on their behalf.

15. Automated Decision-Making and Profiling
We may use automated systems to provide features (e.g., routing, basic analytics). We do not perform automated profiling that produces legal effects concerning an individual unless required or disclosed explicitly.

16. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or by posting an updated policy on the Platform. Continued use after changes indicates acceptance.

17. Contact Information
Data Controller / Contact:
Adamya Technolabs (Adamya Innovations)
Email: communications@viralbot.in
Phone: 7574876868
Address: 6, Shivansh Enclave, Novino – Tarsali Ring Road, Tarsali – 390009, Above Kamal Medical & Provisional Store, Gujarat, India

For privacy-related requests or concerns, please contact communications@viralbot.in.